I thought they were a good idea when they were introduced, because they were hard to find in the beginning, making it possible for players to be better than other players by making an effort, instead of using diamonds
So I'd like to propose an idea:
-make them harder to locate than now (don't make them blink and use something tree-like in the green areas, something sand-like when on a beach (like that SOS-sign, not blinking that is), something blue in the sea (school of fish or something) and keep the ones on the streets like it is now
-fewer in numbers again (1-5 was good), but better rewards, f.i. a unit, meds, more chances for diamonds, a bit more fp than now, or 1 free negotiation in GE or something like that...
-and not to forget about diamond-players: perhaps make an addition that you get a one time (daily) double chance on incidents (f.i. 5-10/day instead of 1-5) by using f.i. 10 diamonds
I must be doing something seriously wrong. I have not seen an incident. Ever.
a member of my guild had the same problem, he started to find them after loggin in via PC, previously he only had logged in via phone/tablet, perhaps that is the case for you also? otherwise better contact support I think