Dear forum reader,
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Please ensure a translation in to English is provided if your post is not in English and to respect your fellow players when posting.
In what way does it say you're not friends with them? When you visit them in their Tavern? When did you add them as a friend? The limit goes both ways, so if they've removed 20 friends you will have to wait 24 hours to visit them just as they will have to wait 24 hours for them to visit you.