Andi47
Overlord
The aid button seems indeed to be fixed. 
As for the staff: I really appreciate that they try to help people who have problems. I was just surprised in this one case, that the first answer to a problem, which is a relatively minor one the first answer was not only "clear your cache [and yes, this helps for many, but not for all problems] and try to reinstall your flash player". (I for my side would not reinstall anything for a smoke animation which fails to turn off. But I would consider doing this for more severe problems (like "can't login" or "graphics totally scrambled") if anything else fails.) And maybe I was a bit too harsh about this situation - sorry.
BTW: The bug lists here on the bugs forum (which are available since 3 or 4 versions) might also be helpful for live server moderators to check with just a few mouse-clicks whether certain bugs are already known.
As for the staff: I really appreciate that they try to help people who have problems. I was just surprised in this one case, that the first answer to a problem, which is a relatively minor one the first answer was not only "clear your cache [and yes, this helps for many, but not for all problems] and try to reinstall your flash player". (I for my side would not reinstall anything for a smoke animation which fails to turn off. But I would consider doing this for more severe problems (like "can't login" or "graphics totally scrambled") if anything else fails.) And maybe I was a bit too harsh about this situation - sorry.
BTW: The bug lists here on the bugs forum (which are available since 3 or 4 versions) might also be helpful for live server moderators to check with just a few mouse-clicks whether certain bugs are already known.