Fixed on Beta: Summer event Reward

[Okamiris]

Troubleshooting

Clearing the cache Tried on 2 different device

Hi @Juber , @Leones ,
If I click on the claim button, in the Event window, the beta app crash:



The app always crashes

 

[Okamiris]

Always with 1.237.5: I received 1 doubloon in incident but not accounted in a counter

 

[Okamiris]

After update the 1.237.9, the claim button still broken

 

[Velvet Thunder]

It has been fixed today. So it will be fixed for live release.

 

[Big John hard stone]

Ciao a tutti. Evento autunnale. Sta accadendo da questa mattina. Dopo aver scelto quale dolce comporre e rilasciato gli ingredienti, non vedo cosa avrei vinto e se apro l'inventario, non riesco a capire se c'è un premio o non è arrivato. Succede ad altri giocatori? O è un "bug"?
Hello everyone. Fall Event. It has been happening since this morning. After choosing which dessert to compose and releasing the ingredients, I do not see what I would have won and if I open inventory, I can not understand if there is a prize or it has not arrived. Does it happen to other Players? Or is it a "bug"?

 

[NorMags]

Ciao a tutti. Evento autunnale. Sta accadendo da questa mattina. Dopo aver scelto quale dolce comporre e rilasciato gli ingredienti, non vedo cosa avrei vinto e se apro l'inventario, non riesco a capire se c'è un premio o non è arrivato. Succede ad altri giocatori? O è un "bug"?
Hello everyone. Fall Event. It has been happening since this morning. After choosing which dessert to compose and releasing the ingredients, I do not see what I would have won and if I open inventory, I can not understand if there is a prize or it has not arrived. Does it happen to other Players? Or is it a "bug"?

https://prnt.sc/vaoMzWw1Oe2o

 

[Big John hard stone]

Thanks NorMags, but I was not referring to that "prize" you receive after collecting the 20 stars. I made clear reference to when I pick one, or two or three ingredients and bake the cake. Then You win a prize that before entering the inventory, You have a chance to see. But if it does not appear, You will never know whether You have received or not received.

https://prnt.sc/vaoMzWw1Oe2o

 

[NorMags]

Thanks NorMags, but I was not referring to that "prize" you receive after collecting the 20 stars. I made clear reference to when I pick one, or two or three ingredients and bake the cake. Then You win a prize that before entering the inventory, You have a chance to see. But if it does not appear, You will never know whether You have received or not received.

Ok, then you should see it in inventory, unless there are units, medals, goods or FP's won...
And it is working for me...

 

[Big John hard stone]

Good Morning NorMags and everyone.

I understand what you say.

So this morning I found 1500 diamonds less than yesterday. To show you that I am saying the "true" I should have had a photo, an image of the number of diamonds I owned YESTERDAY, and the number of diamonds I own today.
But are we kidding? This is a game, it must be a pastime, a pleasure not a demanding job that forces me to "try" what I say continuously.
Let's not joke about this, today I have 1500 diamonds less, DOT! . Can't find the solution? Don't you believe what I write? I am helping You by playing this way, You should check if other Players have the same problem and then solve it. If the problem is only mine, then .... I will take such measures as I deem appropriate. For example, by no longer entering the Forum and avoiding to help you, since "you do not believe me" .
Thank you for the help you will give me, verifying where the diamonds have gone.

Big John.

 

[LordTachikawa]

Good Morning NorMags and everyone.

I understand what you say.

So this morning I found 1500 diamonds less than yesterday. To show you that I am saying the "true" I should have had a photo, an image of the number of diamonds I owned YESTERDAY, and the number of diamonds I own today.
But are we kidding? This is a game, it must be a pastime, a pleasure not a demanding job that forces me to "try" what I say continuously.
Let's not joke about this, today I have 1500 diamonds less, DOT! . Can't find the solution? Don't you believe what I write? I am helping You by playing this way, You should check if other Players have the same problem and then solve it. If the problem is only mine, then .... I will take such measures as I deem appropriate. For example, by no longer entering the Forum and avoiding to help you, since "you do not believe me" .
Thank you for the help you will give me, verifying where the diamonds have gone.

Big John.

Please submit a support ticket to handle these types of issues. We will be happy to help you there.

 

[Big John hard stone]

Grazie per il suggerimento.
Ci avevo pensato, ma all'inizio ho pensato ad una "bug" comune per l'Evento in corso. Quindi speravo di leggere che il problema era comune a molti Giocatori. Ora capisco che è solo mio.
Ora ho aperto il ticket. Grazie ancora.
Thanks for the suggestion.
I had thought about it, but at first I thought of a common "bug" for the current Event. So I was hoping to read that the problem was common to many Players. Now I understand that it is only mine.
Now I have opened the ticket. Thanks again.