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Contact Support: Loading screen failure

  • Thread starter DeletedUser10386
  • Start date

DeletedUser10386

Guest
I tried to logon in Dunarsund, get the following errormessage on the entire loading screen:
"Failed to load asset library shared/gui/quests/gui_quests"
 
Browser or App version and version number
Windows 10 64-bit (Version 2004 Build 19041.329)
FireFox nightly 80.0a1
Recreation steps
Login, click "Play", select "Dunarsund"
Frequency
permanent
Can this be reproduced?
from me? yes
Troubleshooting
Restarted PC and Browser. My other worlds (Houndsmoor.de and Langendorn.de) are still functionally.

Attachments

  • 2020-07-09 16_28_35-Forge of Empires - Firefox Nightly.png
    2020-07-09 16_28_35-Forge of Empires - Firefox Nightly.png
    262.3 KB · Views: 9
Dudettas

Dudettas

Emperor
InnoGames
Please, could you clear all of your cache and cookies, and if that does not work then please contact Support?
 

DeletedUser10386

Guest
OK, I already had done this. But now it works, Dunarsund is online. Thanks a lot!
 
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