Contact Support: Continent map causes crash

[GeniePower]

Troubleshooting

tried 3 or 4 browsers, 3 worlds, cleared cache, etc

When I sit on the continent map, probably only when an active scout is in progress, the game always crashes, i.e. looks like the java crashes we used to have even though I know it's not Java anymore. screen goes blank with a very tiny x in the upper left corner.
It used to be a minor annoyance, just open the province quickly enough and I could avoid the crash but now that I entered SAM and have to do the exploration sites, it takes me 3 tries before I can complete a fight and still most of the time don't see the rewarded Mars Ore before it crashes.
These crashes happen on ZZ-1, US-7 and US-27 using Chrome, Opera, Edge or Firefox.

 

[Velvet Thunder]

Unfortunately we have not been able to reproduce this. If you are still encountering it please let us know.

 

[GeniePower]

It happens every single time I'm on the continent map and a scout is in progress.

 

[Velvet Thunder]

Well then I would ask you to send in a ticket to support. In that way they can take a closer look at your account and figure out what's going on. (https://support.innogames.com/kb/ForgeOfEmpires/en_DK)

 

[GeniePower]

I have collected some more info, I think you're right that a support ticket would be best but for search purposes I'll post here also.

I have a MS Surface Pro with a very high native resolution of 2736x1824 and a recommended scaling of 200%, which I have been running at 150%. Having the game open, even without doing anything and all animations off, would already cause my GPU to run at 90%-100%. Obviously lag was always atrocious.

I've now changed the resolution to 1920x1200 with a scaling of 100% and GPU usage has dropped to 30%-40% and the crashes are history. Although this solves the issues with the game, it's not a solution to eliminate all capabilities of my laptop just to be able to run a game.

 

[Thunderdome]

I can relate to this. It happened the other day where I got a "ghosted" game. Half of the elements (layers) were loaded while others did not. The roads in settlements weren't showing up (invisible) that it made it hard to reconstruct my settlement by moving around. Thought it was my system and went to clear cache as a result. It somewhat worked but it is present from time to time.

Perhaps the development team need to check on their layering/elements as it may have something to do with the current one (the one with the disappearing timers off certain buildings).