Where was he the last 12 years?
Being a: software engineer, designer/architect, product manager, and program manager - someone gathering vast amounts of corporate and game industry experience that now has been given a green light AND a ROLE to use ALL THAT in the betterment of the player experience and the companies financial health AND future goals.
Maybe he had all these ideas and wanted to do this role, but there wasn't a "job" for it. So, he was told:
NO - you not in a functional role where you affect any changes from the corporate status quo communicated and delivered that we've currently got.
You're welcome to INTERNALLY champion the cause of the players with the things they ask for, but you can't be the liaison or PRODUCT HEAD, or publicly tell the user community" Hey, I'm with ya on your ideas" - I'm going to be your iconoclast and your white knight.
To me - this role he's got AND the way he's going about communicating and doing it -
gives me hope. Matt actually communicates in a way and language I (and you) can understand (other that the "
*%il$ $&. G*$%d" can be substituted for "Gu
ild vs
. Guil
d" gobbleygook - which was his little riddle to prove he's human...)
I don't know his charter exactly, but it sounds comprehensive. To me, this role he's taking on does have power, authority and potential to make important game changes to issue that have been perennial thorny, unlike anything at ANY other time in the game's history.
He's got to deliver to both: users and corporation.
Just recognize that he still has to balance features with cost, and is still accountable for his decision on what to work on and what he's spending.
These are going to be trying times in this game, and it's truly at a crossroads.
I see his effort as a visible breath of fresh air, and I like his style.
What he's doing is something I've done for a long time, and was very successful at. So far, I like what he's said; his "to date" effort with the poll on 10 things, and his goal to keep the lines of communications open to us - with updates.
For the game, I hope he succeeds.