Also a major source of feedback is via tickets. From what I've observed, people are more comfortable in contacting support on a one-to-one basis than posting on a public forum. Of course, revealing the contents of other people's tickets is not possible due to privacy reasons, but more often than not the feedback from tickets does not match the feedback obtained from the forums.
Of course, I can understand that in the case of problems and/or concerns. But sorry, I just cannot see people sending tickets with no problems, no help requests, just to send POSITIVE feedback, that would be ridiculous.
She is speaking most likely of data won from the game - mainly in the sense of "how many diamonds are used for the new feature?" and "is the changed feature getting more use than before?"
yes, sure. In general terms that's exactly the case (for example, no matter how much we on beta cry about some building being useless, if people still buy it with diamonds, the building will stay. That is all completely understandable. )
But not in this case. The new feature (new system of negotiating) cost nothing to use and cannot be used more or less, because it is the only system to be used = 100% usage.
But, possible positive (for us "invisible") feedback aside, so far nobody answered the main question:
The code for old negotiation system exists (sure your developers didn't delete it, there is backup somewhere). The code for new systems exists as well, since it is running on live now... The question: WHY it cannot be optional to use one or the other? Outcome doesn't matter. In the end I either assign correct goods to correct people or I don't. So why there cannot be switch to either use "help" of hiding something particular negotiator already refused, or not using that help and risking offering him the same stuff thus losing the turn.
That's all we want. For it to be optional. If it is gonna be in the next update, awesome. If not, I'm asking WHY. And I know that forum moderators do not have this answer and I know how busy developers are. But please, could one of them spend 5 minutes of his/her valuable time and give me (us) programmer's answer why it cannot be?
Thank you kindly.