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Contact Support: Loading screen failure

  • Thread starter DeletedUser10386
  • Start date

DeletedUser10386

Guest
Troubleshooting
Restarted PC and Browser. My other worlds (Houndsmoor.de and Langendorn.de) are still functionally.
I tried to logon in Dunarsund, get the following errormessage on the entire loading screen:
"Failed to load asset library shared/gui/quests/gui_quests"
 
Browser or App version and version number
Windows 10 64-bit (Version 2004 Build 19041.329)
FireFox nightly 80.0a1
Recreation steps
Login, click "Play", select "Dunarsund"
Frequency
permanent
Can this be reproduced?
from me? yes

Attachments

  • 2020-07-09 16_28_35-Forge of Empires - Firefox Nightly.png
    2020-07-09 16_28_35-Forge of Empires - Firefox Nightly.png
    262.3 KB · Views: 9
Dudettas

Dudettas

Emperor
InnoGames
Please, could you clear all of your cache and cookies, and if that does not work then please contact Support?
 

DeletedUser10386

Guest
OK, I already had done this. But now it works, Dunarsund is online. Thanks a lot!
 
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