Fixed on Beta: CRASH Event

[doc01]

Troubleshooting

yes

The event window doesn't open and you get an error message

 

[Fire Witch]

Hey, can you tell me what the error message says?

 

[doc01]

"sorry, an internal error occurred,. Please try again later."
The same to the other gildian players

 

[doc01]

I also tried with Chrome, but I get the same message

 

[Pass Go]

I use Firefox and it seems to work ok - unless it's already been fixed and I missed all the excitement :/

 

[-Alin-]

Working fine for me, Chrome/opera gx/brave.
Phone also.

 

[Yenn3f3r]

i have the same error trying with chrome, firefox and also edge

 

[Juber]

Seems like only the account of @doc01 is affected. I reported it to the developers who will have a look at it tomorrow.

 

[Juber]

i have the same error trying with chrome, firefox and also edge

Added your account as well

 

[Yenn3f3r]

tomorrow is too late, i have 4 tickets and i cannot use them, in the meantime i lose next tickets every 8h

 

[maskedstamper1]

Same here with Opera.

 

[Juber]

tomorrow is too late, i have 4 tickets and i cannot use them, in the meantime i lose next tickets every 8h

Well, no developer works during the night, so there is nothing we can do about it. Sorry.
Please remember we also provide 1500 diamonds for every event to test features and compensate for potential issues. You can use these to buy some tickets once the issue is fixed

 

[doc01]

it seems that the problem has been solved... thanks

 

[maskedstamper1]

Yes, works fine now.

 

[Juber]

Oh, so then it was probably related to the daily special or a quest. Will forward this information.

 

[Yenn3f3r]

thank you for the resolution, now it's ok

 

[Juber]

Small Update: The issue happened, because you got "Next Age Goods" as a Daily Special in Space Age Jupiter Moon. This caused some issues, that have been resolved elsewhere already, so it will not happen again.

 

[kafidav]

hello impossilbe to open tab events the screen freezes or have to wait a few minutes and it happens everywhere on the game?