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Fixed on Beta: Collect guild goods production not working

Battle Tomcat

Battle Tomcat

Baronet
Troubleshooting
No
Click on "Collect all" looks working normal - shows message "You are about to spend diamonds" then production timeframe "Start production buildings" shows, period chosen, then collection animation starts and pop-up shows "Internal server error" and game restarts.
No diamonds deducted and nothing collected.
 
Browser or App version and version number
Opera
Recreation steps
Click "Collect all"
Actual Behavior
"Internal server error" and game restart
Expected Behavior
Collect all
Frequency
Constant
Can this be reproduced?
Yes

Attachments

  • obraz_2025-06-23_125825119.png
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Last edited:
Same error. Tried rebooting, cache cleared, no help. Both Firefox and MS Edge with same issue
Edits:
Unable to collect all, unable to single collect rom Arc, most special buildings (e.g., thundering lab), but able to collect from multiple trees of silence, jumping jacks, blacksmiths.
Trigger for error is not clear
 
Last edited:
Sureshot Sr. said:
Same problem here using latest version of Chrome and trying to collect from AI Core. No work around. Tried spending diamonds, logging out, reloading game, restarting computer, same problem 'an internal error has occurred, please try again later.'
Click to expand...
Same.

Got a note saying a fix will be done with the June 24th update. That's going to screw with a lot of player's collections as they have to either wait until the fix is applied or settle for some buildings (guild donated ones) that won't collect alongside with an internal error message.
 
does same thing with HoF wich does'nt give goods but power to guild
city is a pain to collect with this bug need to collect buildings one by one leaving every building that gives something to guild
 
Also means that the guilds will not be getting ANY goods for the treasury. Players lose because they can't collect at normal times and have to wait for fix and guilds lose MAJOR treasury goods.

I'm additionally stuck because I just moved up to Arctic Future. Can't collect from crystal cascade to get promethium so stuck on the tech tree...
 
Thunderdome said:
Same.

Got a note saying a fix will be done with the June 24th update. That's going to screw with a lot of player's collections as they have to either wait until the fix is applied or settle for some buildings (guild donated ones) that won't collect alongside with an internal error message.
Click to expand...
Thank you for the update; had heard nothing.
This lackadaisical approach to fixing bugs is par for the course Inno has designed, at least for the past few years. Far more time spent on finding ways to get players to spend diamonds, and very little effort made anymore to genuinely innovate and improve the player experience.
 
Oh, Inno's lucky I can collect fully on my buildings come morning when the update gets launched (if ever). I had thought it was going to be right at reset, but that's wishful thinking. Something like this is a break to one's game play as they can't do very much until it is fixed.

This should have been made priority (aka "hot fix") since they had to tweak the next championship's stuff.

I do feel for those that could not collect earlier as a result. Inno should have made a compensation of guild goods (since most buildings are affected) and/or guild related items (guild power for example) for those affected by this fiasco.
 
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