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Any specific game action you're doing before attempting this? Anything happening in the event at the same time, like the chest or timed prize changing? Can you please also share your system/browser information, it would help us look into the matter. You can get it in the game settings, in the 'About' tab, there is a button to copy it. Thanks!
This might sound totally crazy, but it got stuck again right now and I swear I could see an avatar of someone behind the mask that was moving to indicate I missed and I should try again.