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Bugs Reported via Support Tickets

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Dudettas

InnoGames
This thread consolidates all bugs which have been reported via support tickets, and have been reported and rewarded.

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Moving back a level on GB changes auto donation amount shown- this has been reported.
 
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Dudettas

InnoGames
St Patricks Day Task 32 "Generate 10b Flowers from your Flowers Factory" is fulfilled by the cake factory.
 

DeletedUser9733

Sorry, going around and around looking for the Event bug reporting thread.
The ferry end to end button on the right sides hides part of the quantity of stock when there is large amount of stock waiting to be shipped.
 

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ncshsg

Viceroy
There seems to be a new bug in which tasks for St. Patrick's event are not getting properly registered. This has been confirmed and will be forwarded soon.
 

ncshsg

Viceroy
A session expired prompt appears on the screen every few minutes after performing day-to-day actions in Chrome. This has been reported.
 

ncshsg

Viceroy
Players having Statue(s) of Honour with levels 6, 7 and/or 8 will not see them in the app version as their assets have not been loaded. This is NOT a bug and will be fixed with the next app update.
 

ncshsg

Viceroy
A few players have reported that they are getting a "Session Expired" or "Internal Error" prompt while playing and are being logged out. This has been traced to the Flash player. Players should try to clear their cache and if that does not work then switch over to the HTML5 client. In case you are having difficulties in doing this please contact support to have this manually enabled.
 

ncshsg

Viceroy
Jumping through the rankings of contributors to GBs from any previous level to the current level results in the contribution bar not getting updated. See screenshot.
1584710562984.png

Reported by: Marlboro-Man
 

Dudettas

InnoGames
Some players lost their Mars Ore when open the new Colony, this is now fixed but if you were affected please submit a Support ticket.

Egypt Expansions are currently costed incorrectly.

The is an error with the Asteroid Ice quest.
 

ncshsg

Viceroy
The overview for SAAB shows repeated info regarding the Shredder and it has 0 info about the BELT.
 
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ncshsg

Viceroy
  • GE buildings in cities have become technicoloured (rainbow-coloured).
  • Also some of them are lying outside the city build area.
  • Some GE buildings like Ritual Flames and SSWs have altogether disappeared from the city.
  • GE buildings in the rewards and Antiques dealer screens appear in diminished size.
All have been reported.
 
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Dudettas

InnoGames
  • The following Buildings are not currently available to exchange in the Antiques Dealer:

Asteroid Ad
Asteroid Stock Exchange
Belt Mining HQ
Mars Ore Synthesiser
Space Food Farm
Universe Data telescope

  • Using the Reconstruction Mode on the App may cause an Internal Error
  • The top porting of the scroll up bar in the quest window does not respond
  • Investigating an issue where the neighborhood does not reflect the neighbours
  • Tools in archaeology are not visible until after refreshing the page
 
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